TDS uses some very plain language

The Tenancy Deposit Scheme, which has won awards for its use of plain language, has come up with new online publications.

To provide simplified guidance, the Scheme has published "10 Key Things to Help You Get it Right" in two versions, one for tenants and the other for agents and their landlords.

There is also a plain language accreditation for the description of how the Independent Case Examiner approaches disputed deposits and how the Scheme will deal with complaints.

At the same time, the Scheme has launched a new set of explanatory case studies covering the approach to disputes. The first covers the most common cause of all disputes, charges for cleaning. This is followed by a case study showing how disputes involving agents' fees are handled.

Mike Morgan, head of adjudication for the TDS, said: "We have worked hard to ensure that no one - tenant, landlord or agent - should feel that our processes and the way we adjudicate are in anyway secretive or opaque.

"We have gone the extra mile with the plain language awards so as to make deposit protection a simplified exercise for everyone."


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