Tenant deposit dispute system 'easy to use'

An overwhelming number of tenants in dispute with their landlords over the return of deposits found it easy to submit evidence for adjudication by the Tenancy Deposit Scheme.

All tenants questioned by the Scheme had been involved in a dispute with their landlords during the first three months of the year.

Some 85% of the tenants questioned said providing evidence for Alternative Dispute Resolution ranged from satisfactory to very easy.

Landlords were also impressed. Nearly 80% of those surveyed were also satisfied with the evidence submission process. Unsurprisingly, with their greater experience of handling deposit disputes, nine out of ten letting agents were pleased with the methods for providing evidence to TDS for adjudication.

This level of satisfaction applied to the end of the adjudication process. More than four out of five tenants and letting agents were impressed by the clarity and reporting style of the adjudication reports. Three quarters of all landlords agreed.

Mike Morgan, Head of Adjudication for the Tenancy Deposit Scheme, said: "These results are a pleasing vindication of the work we have put into simplifying the evidence process and in making our reports to disputing parties clear, concise and as free of jargon and legalese as possible. In other words, short, sweet and to the point."


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