6 September 2014
LINLEY & Simpson has struck gold for the second successive year in the hunt to find the UK's very best letting agencies.
The independent rental specialists - with a growing network of nine Yorkshire offices - retained its title as the best
This year's event drew a record number of entrants - with more than 5,000 offices nationwide represented.
Judges described Linley & Simpson as a great business with a good eye for detail that offers consistently high service standards for both landlords and tenants and praised its ability to slash its tenancy deposit dispute rate by one third year-on-year, resulting in just 44 disputes among 4,900 tenancies.
They were impressed by the company's use of technology, including an iPhone app and mobile site, and high staff retention rates.
They added: Internet search engine investment and regular client newsletters make this a very slick operation. As does its innovation, which extends to working with local councils to encourage homeowners with empty flats and houses to dip their toe in the lettings market and consider renting.
The award marks a rare double for the company which has offices at Harrogate, Wetherby, Ripon, York, Ilkley, Wakefield and three in Leeds.
Director Will Linley said: Thanks to the hard work of our staff, we have built on last year's success in this competition by retaining our title - something that few, if any, agencies have achieved in the past.
The 'Lettings Agency of the Year' awards are the rental sector's own Olympics and every entrant is not only scrutinised by a panel of industry experts, but also put through its paces at an in-depth interview and subject to a mystery shopper visit.
Peter Knight, Chairman of event organisers Estate Agency Events, said: Landlords and tenants can be confident that the agencies displaying this awards medal are the best of the best.
These awards shine a light on those firms that exceed standards at every level within an increasingly competitive industry.
* The 'Lettings Agency of the Year' awards are run by The Times and The Sunday Times, sponsored by Zoopla. Linley & Simpson won the category for best medium-sized agency, aimed at companies with between 6 and 25 branches. This year's ceremony took place at the Lancaster in London on Friday May 25 2012.