COVID19 - Landlords Update - 19th March 2020

These are very unsettling times for all of us but we are doing all we can to preserve some normality and to reassure your tenants. As a business we are following government recommendations closely and implementing these where possible whilst maintaining our service levels as far as possible.

  • Where possible our head office staff are working from home following government guidelines. All our accounts, renewals and maintenance teams will still be as accessible, but we would recommend communicating by email where possible -
  • Our branches will remain open and as operational for as long as possible under government guidelines
  • We have implemented additional precautions when booking and undertaking viewings. As well as washing and sanitising hands regularly, we have also issued all staff with disposable gloves to wear while attending appointments. All prospective viewers will be asked whether they have visited any of the countries deemed to be ‘high risk’ by the Government. If an individual has visited one of these areas, that viewing will not be conducted until they have self-isolated for the advised period of time and are clear of any symptoms.
  • Under industry advice we have also suspended property inspections from Saturday 21st March

If at any point you have any concerns, please let us know. Our first priority is the health and wellbeing of our customers and staff.

We are receiving many enquiries, below are some FAQ's that may help.

Kind Regards,
Linley & Simpson

Frequently asked questions

The Government have announced mortgage holidays, are these available to landlords?

As of yesterday, Landlords now have the ability to apply for mortgage breaks if their tenant is struggling to pay their rent. We are asking tenants to contact us in the first instance so that we can then communicate any payment issues with you. Many tenants will still be able to pay as normal.

The government have issued the following advice for people struggling to make payment here.

I have Rent Guarantee, will this cover any arrears?

Those that have rent guarantee insurance via their own provider will need to make a claim directly. If the landlord has Rent Recovery Plus with HomeLet we will raise the claim on their behalf.

Can I now take out a Rent recovery plus policy mid-term?

HomeLet have confirmed: We are pausing all Rent & Legal Protection products for new and existing tenancies, until further review. We appreciate we have a large number of customers that have a large amount of rent guarantee with HomeLet we will do everything we can to support those customers and we are reviewing this daily in the current climate.

What is the government's stance on evictions?

No renter in either social or private accommodation will be forced out of their home during this difficult time.

Emergency legislation will be taken forward as an urgent priority so that landlords will not be able to start proceedings to evict tenants for at least a three-month period.

GOV UK Link.

My property is currently on the market, what should I expect?

Whilst we are currently still active throughout our branch network with enquiries for available properties, we are unclear what demand there will be in future weeks. We will, of course, keep you informed of progress for any property that you have available for let with us.

We will keep you up to date with any news that may affect you as and when we receive it.

The Property Ombudsman
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On the Market January 2015
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