COVID19 - Tenants Update - 19th March 2020

In such uncertain times it is very difficult for us to give you any definitive reassurances with the scenario changing on a daily basis. What we will aim to do is keep you as up to date as we can, and give you as much information as we have available. As a business we are taking any government recommendations seriously and implementing where possible without impacting on our service levels to our customers.

  • Where possible our head office staff are working from home following government guidelines. All our accounts, renewals and maintenance teams will still be as accessible, but we would recommend communicating by email where possible -
  • Our branches will remain open and as operational for as long as possible under government guidelines
  • We have implemented additional precautions when booking and undertaking viewings. As well as washing and sanitising hands regularly, we have also issued all staff with disposable gloves to wear while attending appointments. All prospective viewers will be asked whether they have visited any of the countries deemed to be ‘high risk’ by the Government. If an individual has visited one of these areas, that viewing will not be conducted until they have self-isolated for the advised period of time and are clear of any symptoms. if you are ill or self-isolating we will of course respect that.
  • We will be suspending all routine property inspections from Saturday 21st March until further notice.

If at any point you have any concerns, please let us know. Our first priority is the health and well being of our customers and staff.

We have received many enquiries over the past two days, below are some FAQ's that may help.

Kind Regards,
Linley & Simpson

Frequently asked questions

I have a maintenance issue, what should I do?

Follow the same processes as you would have previously done, log your maintenance issue online by clicking here.

All our contractors will be wearing gloves and using anti-bacterial wipes. Please be as accommodating as possible. Due to possible contractor shortages, we may have to prioritise urgent maintenance jobs, we will of course keep you up to date with any developments.

Safety certificates, do I need to allow access?

It is incredibly important we still gain access to carry these out. It is for your safety that these are done. We ask for co-operation for engineers to gain access to be able to have these carried out before due dates. If you are ill or self-isolating please contact us to discuss how we can work together to keep you safe.

I'm struggling to pay my rent, what are my options?

Give us as much information as possible. Where you do have income protection (you will need to check if your income protection will cover COVID-19) then let us know so we can make the landlord aware. Keep us informed as much as possible. We will then be able to speak with your landlord about the possibility of flexible payment options. Every landlord's circumstances are different but we will assist as much as we can.

The government have issued the following advice for people struggling to make payment here.

The Government have announced mortgage holidays, can my landlord not take one?

As of yesterday, Landlords now have the ability to apply for mortgage breaks if their tenant is struggling to pay their rent. it is essential you inform us as soon as you are having trouble paying your rent so we can speak to your landlord. This will not be an option in all cases so please explore all other options available to you.

Could I be evicted if I fall behind with my rent?

No renter in either social or private accommodation will be forced out of their home during this difficult time. Emergency legislation will be taken forward as an urgent priority so that landlords will not be able to start proceedings to evict tenants for at least a three-month period. As a result of these measures, no renters in private or social accommodation needs to be concerned about the threat of eviction.

We will keep you up to date with any news that may affect your situation as and when we receive it.

The Property Ombudsman
Association of Residential Letting Agents
Association of Residential Letting Agents
On the Market January 2015
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