1 August 2014
YORKSHIRE'S Linley & Simpson has been crowned "Best Small Letting Agent Chain" in the UK - following feedback from their customers.
The specialist letting agency, which has offices in York, Harrogate, Wetherby, Wakefield, Ilkley and three i
They are unique because there is no panel of industry experts involved in selecting the winners.
Agents are judged by their clients, who score on the level of customer service they receive during the successful letting and management of their property.
Will Linley, Director of Linley & Simpson, said: "The most powerful marketing tool for agents is word of mouth so having customer satisfaction and confidence is important.
"Winning agents have the satisfaction of knowing they have been voted "the best" by the people who count the most - our customers.
"We pride ourselves on providing the very highest levels of service to our clients and this award is a great reflection on our 80 staff, and the training schemes we have in place to ensure their market knowledge and customer services is second to none."
Phil Spencer added: "The great thing about the ESTAs is that they are not about how well you write your submission, or how well you answer questions in a telephone interview, but about the important things agents do every day.
"These awards help agencies to focus on customer service level ensuring that staff follow standards of efficiency, good communication and transparency that differentiate the exceptional agent from the ordinary one."