9 October 2017

LINLEY & Simpson has marked its 20th anniversary by scooping a hat-trick of estate agency awards for its customer service.

The independent residential sales and letting agency saw its branches in Harrogate, Wakefield and Horsforth all scoop gold in the prestigious British Property Awards.

All three offices were crowned the top agent in their area - with the Princes Square, Harrogate, team being judged the town’s best for the second year in succession.

And the Northgate, Wakefield, branch went head-to-head with all the winning agents across West and South Yorkshire to finish a very creditable third in the regional finals.

Director Will Linley said: "There is no shortage of quality estate agents across Yorkshire so to scoop three awards is a tremendous achievement by our teams – and a fitting way to celebrate our 20th anniversary year.

"Customer service is at the heart of the Linley & Simpson ethos, and the awards were an ideal opportunity to put our approach to the sternest scrutiny from independent mystery shoppers – who hailed it as ‘outstanding’."

Robert McLean, a British Property Awards spokesman, said: “Where an agent has been attributed with one of our awards, it is simply down to the fantastic customer service levels that have been demonstrated across a prolonged period of time.

“Agents who go that extra mile, and have outstanding levels of customer service, are rewarded with our accolade. It acts as a beacon to highlight these attributes to their local marketplace.”

As providers of “the most comprehensive” awards in the property sector, the BPA compile a team of experts who judge all agencies which meet a basic criteria within a given area before judging which agency has performed outstandingly.

Agencies are measured against a total of 25 criteria in order to get a balanced overview of their customer service levels.

Judging criteria is both comprehensive and detailed, exploring different mediums, scenarios and time periods to ensure agents have been rigorously and fairly judged.

This is the latest in a series of awards won recently by Linley & Simpson and its independent network of 11 branches across North and West Yorkshire.

Previous national accolades have been awarded by judges in the Estate Agency of the Year awards, the Letting Agency of the Year awards, and the ESTAs - the Estate Agent and Letting Agent awards. It was also voted Estate Agency of the Year in the Yorkshire Residential Property Awards.

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