10 October 2014
An overwhelming number of tenants in dispute with their landlords over the return of deposits found it easy to submit evidence for adjudication by the Tenancy Deposit Scheme.
All tenants questioned by the Scheme had been involved in a dispute with their landlords during the first three months of the year.
Some 85% of the tenants questioned said providing evidence for Alternative Dispute Resolution ranged from satisfactory to very easy.
Landlords were also impressed. Nearly 80% of those surveyed were also satisfied with the evidence submission process. Unsurprisingly, with their greater experience of handling deposit disputes, nine out of ten letting agents were pleased with the methods for providing evidence to TDS for adjudication.