5 October 2014
We have embraced the latest technological developments to cement our position at the forefront of online innovation in the fast-moving property sector, launching a raft of new initiatives that include:
Email notifications to landlords after a v
Improved communication for repairs - the following process is now in place:
- Tenant reports repair
- Confirmation email sent to tenant to let them know the repair has been logged and who will be looking after it
- Email sent to tenant regarding the contractor who will be looking after the repair, details of the job and how they will access the property
- Email to landlord once job is completed.
Ensuring constant updating and development of our website 24/7 to make it easier for potential tenants to find and track your property.
Introducing a Live Chat function on our home page - an innovation that gives potential tenants instant access to our pool of staff expertise so they can ask questions and book viewings at the click of a button. It's an exclusive new dimension designed to speed up the whole application process. The function has been developed in response to our research that highlights that more and more people are making bookings on a lunch break or at work -something they may not have been able to do in the past.
New tablets in our branches - we are currently introducing Samsung Tablets to our branches to enhance the customer experience when they are in branch. These allow potential tenants to view properties at the touch of a button and allow interaction between the staff and customer without having the awkward moment of trying to spin computers round to see properties. We hope to have these in all our branches within the next 6 months.