22 November 2014

Linley & Simpson is seeking to land a rare double in the annual hunt to find the country's best letting agents.

Both its Leeds city centre office and its Wakefield branch have been named as finalists in the industry's very own 'Oscars'.

On the back of confidential customer feedback, each has been shortlisted as a 'Top Ten' agency in the Yorkshire and Humber region.

Linley & Simpson City Centre Branch Staff

The Staff of the Leeds City Centre Branch

If either is successful, it will crown a memorable 12 months for Linley & Simpson - last year it won the national award for “Best Small Letting Agent Chain”.

Known as the 'ESTAs', the Estate Agent and Letting Agent awards are the largest and longest-running accolades in the property industry - using 26,000 questionnaires to determine the UK's finest.

Director of Linley & Simpson, Nick Simpson, said: “These awards are unique because there is no panel of industry experts involved in selecting the winners.

“Agents are judged solely on feedback from their clients, who score on the level of customer service they receive during the successful letting and management of their property.

“The most powerful marketing tool for agents is word of mouth so having customer satisfaction and confidence is important. I would like to thank all our Leeds and Wakefield landlords who have taken the time to give feedback about the quality of service our team has provided.”

Both the regional and national winners will be unveiled by Phil Spencer, star of TV's Location, Location programme, at a ceremony in London on April 15.

He said: “All agents have to drive standards higher, raising the bar in terms of the quality of advice offered and the level of customer service they deliver and the ESTAS help to do just that!”

Simon Brown, who runs the awards every year said: “Every agent who takes part in the ESTAS puts their reputation on the line. As an ESTA agent they've committed to having their customer service levels independently reviewed and that says a lot about the type of agency they are. Making the shortlist is a huge effort and every agent that has done so should get the credit they deserve”.

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